Recruitment Manager

Hallmark Care Homes is a family owned and values underpinned business, our vision is to be recognised as the leading provider of high quality, relationship centred care for all of our residents. We currently have 22 luxury care homes across England and Wales and expanding with new commissioning homes

Job Title: Recruitment Manager
Hours: 37.5 per week

Reporting to: Head of Recruitment 
Base: Hybrid – Home, Office Based (Billericay) / Hallmark Care Homes (multiple locations across England and Wales)

About Hallmark Care Homes:
Hallmark Care Homes is a leading provider of luxury care homes, committed to delivering high-quality, relationship-centered care for all residents. We are dedicated to our values of Togetherness, Openness, Individuality, Quality, and Growth.

Role Overview:
Hallmark Care Homes is seeking a motivated and performance-driven Recruitment Manager to join our team. In this role, you will be responsible for overseeing the hiring process, ensuring our recruitment needs are met across multiple luxury care homes in England and Wales and Central Support functions. You will lead a talented team, working together to recruit top talent and be hands-on with our Central Support roles. 

Working closely with People & Performance Business Partners, Regional Directors and Hiring Managers is essential to deliver a high-quality recruitment service.

This comprehensive role requires a motivated and experienced recruitment professional who can lead a team, drive performance, and deliver a high-quality recruitment experience for candidates and hiring managers in line with Hallmark Care Homes' values and vision.

Key Responsibilities:

  • Leadership and Team Management: Lead and mentor the recruitment team to achieve outstanding performance. Oversee additional duties and cover for the Head of Recruitment when needed. 
  • Recruitment Strategy: Seek efficiencies in recruitment processes and propose new advertising strategies to attract top talent.
  • Collaboration: Work closely with People & Performance Business Partners, Regional Directors, and Hiring Managers to deliver an exceptional recruitment experience.
  • Candidate Experience: Ensure a positive and engaging experience for all candidates, aligning with Hallmark’s values.
  • Talent Acquisition: Source, attract, and engage high-quality candidates.
  • Stakeholder Management: Maintain strong relationships with internal and external stakeholders to support recruitment goals, including managing PSL relationships and contractual agreements. Ensure effective communication between Recruitment and Operations teams, monitor bottlenecks, and ensure collaboration with the Operations Team. Document and follow recruitment action plans, handle escalations.
  • Continuous Improvement: Contribute to the continuous improvement of recruitment processes and practices.
  • Compliance: Ensure all recruitment activities comply with relevant laws and regulations. Help write and communicate recruitment policies and procedures.
  • Projects: Lead and or assist on specific projects as and when required. 


  • Experience:
    • Managing a team of Recruiters in high-volume recruitment across a multi-site organisation.
    • Developing high-performing teams and driving success against targets.
    • Developing and implementing effective candidate attraction strategies.
    • Producing written and data-driven reports for senior leadership teams.
    • Business partnering with Operations.
    • Using recruitment software and tools, excel databases and management dashboards. 
    • Recruiting for the healthcare or care home sector is a plus.
  • Skills:
    • Strong leadership and team management skills.
    • Exceptional stakeholder management and collaborative influence.
    • Highly organised with effective prioritisation and time management skills.
    • Ability to work in a fast-paced environment and manage multiple priorities.
    • Data analysis and clear articulation to drive team and process improvements.
  • Knowledge:
    • Up-to-date employment law affecting recruitment and selection.
    • End-to-end recruitment process best practices.
    • Candidate attraction methods and technology use.
    • Key recruitment metrics for performance measurement.
  • Personal Qualities:
    • Driven, self-starter, results-oriented.
    • Accurate and detail-oriented.
    • Influential, assertive, persuasive, with high emotional intelligence and self-awareness.
    • Inquisitive, with a positive attitude and patience.
    • Strong networker, motivator, team player, good communicator, and approachable.
    • Reliable, punctual, and flexible.
    • Aligned with Hallmark values: Togetherness, Openness, Quality, Individuality, Growth.
    • Ability to travel and adapt to working hours as needed.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a leading provider of high-quality care homes.
  • Supportive and inclusive work environment.
  • Opportunities for professional growth and development.
  • The chance to make a significant impact on the lives of our residents and staff.

Join Hallmark Care Homes and help us deliver a best-in-class recruitment service!



Apply Now